Refund FAQs
When can I request a refund?
We accept refund requests for damaged, incorrect, or unopened products, subject to review.
How do I submit a refund request?
Contact us within 48 hours of delivery with your order details and clear photos.
Can I return an opened Mosnix bottle?
Opened or used bottles generally cannot be refunded for hygiene and product-safety reasons.
How are approved refunds processed?
Approved refunds are processed after inspection, using the original payment method where applicable.
Who pays return delivery charges?
Return delivery costs depend on the issue and will be confirmed during support.
What if my order arrives damaged?
If an order arrives damaged or incorrect, please contact Mosnix before returning anything.